Frequently Asked Questions

Shipping destinations:

• We deliver to both home and business.

Delivery times:

• Home deliveries are delivered 5 days/week
• Newcastle/Port Stephens/Hunter Valley are delivered Monday-Friday
• Forster/Taree/Upper Hunter are delivered Monday/Wednesday/Friday
• Unfortunately we do not deliver to Sydney
• Shipping time might vary depending on location, order volume and other factors.

Delivery Cost:

• Delivery is free.
• Orders under $40 may be charged for shipping depending on your chosen delivery method and location. Please contact us for further information.

Home Deliveries

• You can select your preferred payment method at checkout.
• We accept secure payments for customers via Credit Cards, Debit Cards, Google Pay or Shop Pay.
  
• Cash on delivery and direct deposit are not accepted. Note that we have a minimum order of $40.
  

Business Deliveries

• Completed credit application forms are required before a credit can be established
• We accept payments for customers via Credit Cards, Debit Cards and direct deposit.
  
• Cash on delivery may be accepted. Please contact us for further information

Your 100% satisfaction is important for us

• If produce is damaged upon a delivery - we can offer a refund or exchange
• You must notify us of problems with your order within 48 hours
• To be eligible for a return, goods must be accompanied by proof of purchase.
  
• For returns, please email sales@raritywholesale.com.au with the subject 'Returns' and include your order number, name and the reason for the return.

Home Deliveries

• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Business Deliveries

• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's account
• If account is paid by credit card, credit will be applied to the credit card shortly after.

Home Deliveries

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods.

Business Deliveries

Place your order through our online ordering system https://app.fresho.com/raritywholesale

For further account information, please contact info@raritywholesale.com.au